Privacy Policy

Last updated: January 2026

1. Information We Collect

When you book a taxi service with us, we may collect the following information:

• Name and contact information (phone number, email address)
• Pickup and drop-off locations
• Travel dates and times
• Payment information
• Any special requirements or preferences

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your booking requests
• Communicate with you about your bookings
• Provide customer support
• Improve our services
• Send promotional offers (only with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With our drivers to facilitate your trip
• With payment processors to complete transactions
• When required by law or legal process
• To protect our rights, property, or safety

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. WhatsApp Communication

When you contact us via WhatsApp, your messages and contact information are subject to WhatsApp's privacy policy. We use WhatsApp solely for booking confirmations and customer communication.

6. Cookies and Tracking

Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings, though this may affect some functionality of the website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for data processing

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

• Phone: +91 93537 81495
• WhatsApp: +91 93537 81495
• Email: info@balataxiservice.in
• Address: HNO 2/167 A/B104, Naika Waddo, Calangute Bardez, North Goa, GA, 403516